FAQ

Reserve online through our booking system with your pickup, destination, date, time, passenger details and preferred vehicle class. For multi-day, corporate, wedding, private aviation or event reservations, contact our team directly and we will plan the details with you.

As early as your plans allow — particularly for airport pickups, weekends, holidays and major events. Same-day service is sometimes possible, but availability cannot be guaranteed.

Yes. Every reservation is confirmed in writing with the service details. Chauffeur information is typically shared before pickup.

Yes. Executive assistants, family members, companies, hotels and planners regularly reserve on behalf of travelers. Simply provide the passenger’s correct name and contact details.

Changes can be requested before service and are accommodated whenever timing, routing and availability allow.

Yes. We provide prearranged service at both airports — see DFW Airport and Dallas Love Field for details.

Yes, when accurate flight details are provided, so pickup timing follows the actual arrival. We still ask passengers to let us know about cancellations or changes.

The meeting point depends on the airport, terminal, type of service and current airport rules. For curbside pickups, your chauffeur coordinates by phone or text once you have your luggage.

Passengers first clear immigration, customs and baggage claim. Your chauffeur waits in the public arrivals area, as chauffeurs cannot enter restricted zones.

It depends on the number of passengers and bags. An SUV is usually the better choice for multiple suitcases, golf bags, families or longer trips.

Yes, on request for select airport reservations. Your chauffeur meets you in the public arrivals area with a name sign, assists with luggage and escorts you to the vehicle.

Yes — for executives, visiting clients, attorneys, guests and event teams, including airport transfers, hourly service, multi-stop itineraries, roadshows and conferences. See Corporate Transportation.

Yes. Include the coordinator’s contact information when booking, and updates will reach them directly. Our Executive Assistant Resources may also help.

Advance scheduling, direct communication, privacy, consistent presentation and a confirmed vehicle class — arranged around your itinerary rather than requested on demand.

Yes. Hourly service is well suited to meetings, roadshows, client dinners and days that move between several locations.

Yes, between Dallas–Fort Worth and selected destinations across Texas. See City-to-City Transportation.

Our signature BMW 7 Series First Class sedan, full-size luxury SUVs and additional vehicles arranged on request, subject to availability. Explore the Fleet.

The BMW 7 Series is ideal for one or two travelers. An SUV is the better fit for groups, more luggage, families or additional space.

We make every reasonable effort to provide the reserved class or model. On occasion, a comparable or upgraded vehicle may be substituted.

Yes. Each vehicle is prepared for every reservation, with attention to both interior and exterior condition.

Yes, with standard luggage whenever it is safe and practical. Please let us know in advance about oversized or special items.

When there are several stops or the schedule may change — meetings, roadshows, dinners, shopping or weddings. See Private Chauffeur Service.

Yes. Your chauffeur remains with you for the confirmed service period, following the itinerary.

Minimums may apply, depending on the vehicle, date, event, area and demand. Your quote will state them clearly.

Reasonable changes are often possible, subject to time, routing, safety and availability.

Yes. We maintain commercial transportation insurance.

Passengers should use the seat belts provided. Parents and guardians are responsible for appropriate child restraints.

Child seats are not included automatically. Please discuss availability before booking, including the child’s age, size and seat requirements.

Safe driving, punctuality, discretion, clear communication and professional presentation on every trip.

Safe driving comes first, and all applicable laws are followed. Trip communication is handled in a way that avoids unnecessary distraction.

A valid payment method is generally required through our booking system. Charges may include the fare, waiting time, tolls, parking, additional time and any requested services.

Additional time may be charged, and continued service depends on availability.

Terms vary by vehicle, service, date and demand; peak dates and special events may carry stricter terms. See our Terms and Conditions.

No. Cleaning or damage charges may apply.

Only with approval in advance, and a secure carrier may be required. Service animals are welcome in line with applicable requirements.

On our Safety and Policy and Terms and Conditions pages.

Chauffeur service is reserved in advance with a confirmed vehicle class and a professional chauffeur. Rideshare is typically requested on demand.

A platform that may pass your booking to a separate local provider. MP Limousine is the company responsible for your trip — read our direct company vs. marketplace guide.

A sedan suits one or two passengers with moderate luggage. An SUV suits more passengers, more luggage or families.

Point-to-point suits a single planned pickup and drop-off. Hourly suits flexible schedules, multiple stops and waiting time.

First Class uses the BMW 7 Series for one or two passengers. See First Class Car Service.